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The Adhesions module provides administrators with a centralized view of all membership applications. Review submissions, verify documents, and process approvals efficiently.

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How to access

Dashboard → Adhesions Or: Members → Adhesions tab

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Prerequisites

  • Administrator or moderator access
  • Adhesion module must be enabled

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Adhesion Overview

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What is an Adhesion?

An adhesion is a formal membership application submitted by a potential member. It contains:
  • Personal information
  • Required documents (ID, photos)
  • Custom field responses
  • Payment details (if applicable)

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Adhesion Workflow

1. User submits application
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2. Admin receives notification
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3. Review application details
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4. Verify identity documents
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5. Approve or reject
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6. User becomes active member (if approved)

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Managing Adhesions

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Application Queue

The adhesions dashboard shows pending applications with:
ColumnDescription
NameApplicant’s name
EmailContact email
DateSubmission date
Local CenterRequested local group
StatusCurrent application status

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Application Statuses

StatusDescription
PendingAwaiting review
In ReviewBeing processed
ApprovedAccepted, user activated
RejectedApplication declined
IncompleteMissing required information

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Reviewing an Application

1

Open the application

Click on an adhesion to view full details.
2

Review personal information

Verify name, contact details, and other submitted data.
3

Check documents

Review uploaded ID documents and photos.
4

Verify identity

Use the ID verification tools if enabled.
5

Make decision

Approve or reject the application.

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Application Details

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Personal Information

View all submitted profile fields including:
  • Name and contact information
  • Address details
  • Custom field responses
  • Local center selection

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Documents

Review uploaded identity documents:
  • ID card (front and back)
  • Profile photo
  • Additional required documents

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Payment Information

If membership fees are required:
  • Payment status
  • Transaction details
  • Fee breakdown

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Identity Verification

If ID verification is enabled, you can:
  1. Compare photos - Match profile photo to ID photo
  2. Verify document - Check ID authenticity
  3. Extract data - Auto-fill from scanned ID
  4. Mark verified - Record verification status

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Approving Applications

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Approve

  1. Review all details and documents
  2. Click Approve
  3. User is notified and becomes active

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Bulk Approve

  1. Select multiple applications
  2. Click Bulk Actions → Approve Selected
  3. All selected applications are approved

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Rejecting Applications

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Reject with Reason

  1. Click Reject
  2. Select or enter rejection reason
  3. User is notified with the reason

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Common Rejection Reasons

  • Incomplete information
  • Invalid ID document
  • Duplicate application
  • Does not meet eligibility criteria

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Incomplete Applications

For applications missing required information:
  1. Click Mark Incomplete
  2. Specify what’s missing
  3. User receives email to complete application
  4. Application returns to queue when updated

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Filter Options

  • By status (pending, approved, rejected)
  • By local center
  • By date range
  • By user type
Search by name or email to find specific applications.

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Notifications

Administrators receive notifications for:
  • New applications submitted
  • Updated applications
  • Completed payments
  • Incomplete applications completed

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Best Practices

Review applications quickly to maintain engagement with new members.
Check all documents and information before approving.
Always provide clear reasons when rejecting applications.
For high-volume periods, use bulk approve for straightforward applications.