How to access
Settings → Users & Profiles → Users Module → Waitlist SettingsEnabling Waitlist
Enable the waitlist module. When active, users can join a waitlist when membership is full or closed.
Configuration Options
When enabled, users can remove themselves from the waitlist. When disabled, only administrators can remove entries.
Send email notifications to administrators when someone joins the waitlist.
How the Waitlist Works
User Experience
1
User attempts to register
When membership is closed or full, user sees waitlist option.
2
Joins waitlist
User provides their email and basic info to join the waitlist.
3
Confirmation
User receives confirmation that they’re on the waitlist.
4
Notification when spot opens
When space becomes available, waitlisted users are notified.
5
Complete registration
User can then complete full registration.
Administrator Experience
1
View waitlist
Access the waitlist from the admin dashboard.
2
Manage entries
Review, prioritize, or remove waitlist entries.
3
Invite from waitlist
When spots open, invite people from the waitlist.
4
Track conversions
Monitor how many waitlist members convert to full members.
Waitlist Priority
Administrators can manage waitlist priority:- First come, first served - Default order by signup date
- Manual prioritization - Reorder entries based on criteria
- Priority settings - Configure rules for automatic prioritization
Use Cases
Capacity limits
Capacity limits
Organizations with physical or legal membership limits can manage overflow.
Cohort-based membership
Cohort-based membership
Organizations that accept new members in batches can collect interest between cohorts.
Exclusive membership
Exclusive membership
Create scarcity and exclusivity by maintaining a waitlist.
Seasonal registration
Seasonal registration
Collect signups during off-seasons for next enrollment period.
Demand measurement
Demand measurement
Gauge interest before expanding capacity or opening registration.
Waitlist vs. Adhesion
| Feature | Waitlist | Adhesion |
|---|---|---|
| Purpose | Manage capacity | Approve applicants |
| When used | Registration closed | Registration open |
| Process | Wait for spot | Application review |
| User action | Wait | Submit application |
| Admin action | Invite when ready | Approve/reject |
- Waitlist when capacity is full
- Adhesion process for those invited from waitlist
Notifications
For Users
- Confirmation of waitlist signup
- Position updates (optional)
- Invitation to register when spot opens
For Administrators
- New waitlist entry (if enabled)
- Waitlist size alerts (configurable)
Best Practices
Communicate wait times
Communicate wait times
Let waitlisted users know approximately how long they might wait.
Keep waitlist engaged
Keep waitlist engaged
Periodically email waitlisted users with updates or content to maintain interest.
Set expectations
Set expectations
Be clear that being on the waitlist doesn’t guarantee membership.
Clean up periodically
Clean up periodically
Remove entries that have been waiting too long without conversion.
Consider self-removal
Consider self-removal
Allowing self-removal keeps the list accurate and reduces admin work.
Related Settings
- Registration Form - Configure what waitlist users provide
- Adhesion - Membership application process
- Invitations - Invite from waitlist