- Accessible via
Organisation Settings
->Support
. - You can add and manage support team members who will handle and be notified of support tickets.
- Toggle notifications for each team member to ensure the right people are alerted.

- Customize the workflow of a support ticket by defining statuses like “To do”, “In Progress”, and “Waiting List”.
- Order the statuses to establish the ticket flow from creation to resolution.

- Create categories such as “Research”, “Maintenance”, and “Development” for users to select when submitting a ticket.
- Assign a default team member to each issue type to automate ticket assignments.

- For detailed ticket management, refer to the
Task Management
section. - Track the progress of tickets as they move through the predefined statuses.
- Team members can view their assigned tickets, update statuses, and manage resolutions.
- Streamline the process of receiving, assigning, and resolving support issues.
- Keep support team members organized and focused on their areas of expertise.
- Ensure timely responses to user issues by automating notifications and assignments.